The city traffic police on Tuesday launched a public complaint cell on Radio 92.4 FM, where the public will be invited to make complaints directed at the police during special transmissions.
“It will help control road accidents and promote the concept of safe driving while ensuring the resolution of public problems through effective policing,” said Islamabad Inspector General of Police (IGP) Bani Amin Khan.
Complaints made using the forum will be put forward to the concerned division for immediate response.
Interior Minister Rehman Malik had directed the Islamabad traffic police to set up a complaint cell on the ITP’s FM radio station, taking into consideration its popularity among the public, said a statement released by police.
“I directed the Islamabad police to set up a complaint cell and introduce a programme where people can openly lodge their complaints about the police’s attitude and other problems confronting them,” said the interior minister.
In compliance with Malik’s directions, IGP Bani Amin joined the first programme of the special transmission of the complaint cell on Tuesday.
He received 25 live calls from Islamabad residents as he informed them about this new initiative and also assured them that their problems would be resolved.
During the transmission, the IGP also elaborated on security measures taken in the city, including special police pickets, halting points, deployment at entry and exit points, and also increased security in shopping centres.
An officer of superintendent of police-level would monitor the complaint cell programme and ensure prompt action on the complaints of the people.
Amin said that people can lodge their complaints at this cell without any hesitation and “every possible effort” would be made to solve them and ensure concrete steps for effective policing.
Published in The Express Tribune, August 10th, 2011.
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