DISCOs asked to strengthen 118 call centres

ISLAMABAD:

All power distribution companies were instructed to make redressal of electricity consumers' complaints more effective and transparent, said a Power Division statement.

DISCOs were instructed to take immediate action against officials demonstrating negligence in handling consumer complaints and ordered that sub-divisions with the best and poorest performance be nominated on monthly basis based on 118 platform data, so that performance can be evaluated and better performance can be encouraged.

The 118 platform has not only simplified access to electricity services but has also significantly increased public trust.