Prison complaints app launched

App aims to speed up resolution of complaints whilst promoting transparency

LAHORE:

Punjab Inspector General Prisons Shahid Saleem Baig said on Wednesday that the 'Prison complaint management system' application was being launched to facilitate the public in registering their complaints online and to make complaint system more transparent.

He added that the app had been launched to work as a correspondence medium between the general public and prison department, adding it was an integrated public distress redressal application connecting all prisons across Punjab, for the timely resolution of shortcomings faced by the general public.

The IG Prisons said people can submit their complaints through this mobile application, while tracking the working procedure on their complaints, adding that the application would also be available on both Android and Apple mobile platforms.

IG Baig said that the aim of this mobile application was to facilitate citizens quickly and ensure transparency in the prison complaint system. A spokesman for the Prisons Department Punjab said that the app was developed by the Punjab Information Technology Board and was implemented in Lahore District Jail as a pilot project, after which it was formally introduced across the province.

Published in The Express Tribune, June 2^nd, 2022.