Lakson Group subsidiary Sybrid (Pvt.) Ltd., a Business Process Outsourcing company, has completed a state-of-the-art contact centre which it will manage for Telenor Pakistan, according to a press release issued by Sybrid.
The new centre will create 500 jobs -and will allow for efficient process handling to meet growing customer needs. Rs100 million has been invested by the Lakson Group to build the supporting infrastructure. To mark the completion, an inauguration ceremony was held which was attended by senior officials of Lakson Group, Sybrid and Telenor Pakistan.
Lakson Group Chairman and Sybrid CEO Iqbal Ali Lakhani speaking at the inauguration said that the company is “proud to have completed the project well before the stipulated deadline. This is the first step Sybrid has taken in providing Telenor Pakistan a holistic customer services package, and we look forward to allowing them to enjoy sustained costs and efficiency advantages through this partnership.”
Telenor Pakistan CEO Lars Christian Iuel said that “Telenor Pakistan is committed to building a stronger customer-centric organization. Our partnership with Sybrid is a step in that direction. In addition, we are excited to offer Lakson Group the Easypaisa platform to enable them to disburse salaries efficiently. The partnership is an excellent example of mutually beneficial synergies created by both organisations.”
Published in The Express Tribune, March 23rd, 2012.
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