ISLAMABAD: Pakistan Telecommunication Company Limited (PTCL) has inaugurated a revamped and remodelled Islamabad F-7/2 One Stop Shop as part of a Customer First campaign, which focuses on building an enhanced customer care experience. In a press release, PTCL says the Islamabad One Stop Shop, established in 2008, is part of a project covering 19 outlets, which will be remodelled in various cities and towns to provide enhanced customer services. It says the company’s 133 One-Stop Shops across the country are facilitating customers in billing adjustments, fault rectification, new service requests, duplicate bills, billing installments and payments all under one roof. “We want to create a comfortable professional atmosphere in our shops where customers are quickly helped to choose what best fits their needs,” said Executive Vice President Customer Care Kamran Malik. PRESS RELEASE
Published in The Express Tribune, January 14th, 2012.
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