'Gas supply to households rises'

Minister gives directive to maintain adequate pressure, address complaints

ISLAMABAD:

Federal Minister for Petroleum Ali Pervaiz Malik chaired a meeting on Monday to review the overall gas supply situation with the onset of winter and assess the complaint addressing mechanisms at Sui gas companies.

Managing directors of Sui Northern Gas Pipelines Limited (SNGPL) and Sui Southern Gas Company (SSGC) briefed the meeting in detail, saying that gas supply in the current year was significantly better than the previous winter, with an approximate 26% increase in overall gas supply to households. They said that both companies were actively addressing consumer complaints.

Ali Pervaiz Malik acknowledged the improved performance and emphasised that adequate measures were being taken to ensure that cooking requirements of the public were met during the winter season. He gave the directive that optimum gas pressure must be maintained during supply hours and individual complaints should be resolved promptly to prevent inconvenience to consumers.

The MDs of Sui companies highlighted that the complaint management system and the 1199 helpline were fully functional and they had established control rooms/situation rooms for swift monitoring and resolution of complaints. They added that the overall complaint resolution performance had improved compared to last year.

The federal minister reiterated that maximum relief should be extended to consumers, particularly by addressing low-pressure complaints on a priority basis. SSGC MD further informed the meeting that gas supply duration to Quetta had been increased by two hours, providing additional relief to consumers in the region.

The minister directed the companies to ensure uninterrupted service delivery throughout the winter.