Microsoft issues apology for mistaken Windows 11 update fix

Microsoft has issued an apology after a recent Windows update caused confusion among users, with the company acknowledging a mistake in its handling of the issue.

The apology comes after the company mistakenly claimed that a Windows 11 24H2 bug had been resolved, only for the problem to worsen.

The issue, which stems from a critical "Firewall error," caused alarm when it was flagged as a "false, harmless error" by Microsoft.

The error, linked to Windows Firewall With Advanced Security 2042, was erroneously reported as fixed in the update designated Windows 11 KB5062553. However, the update did not resolve the issue and instead introduced the error for all users, rather than fixing it.

Windows Latest, which first reported on the bug, noted that users continued to experience the problem despite the company's claims.

"The Firewall issue wasn’t fixed. It kept showing up on my devices, and dozens of users told me they’re still running into the same problem," the site stated.

Microsoft has reassured users that the error, while persistent, poses no harm to their devices. The warning is caused by a bug in the event log entry, not the firewall itself, and users can safely ignore the notifications. The company clarified that the glitch only affects the event log and not the firewall functionality.

This incident comes at a challenging time for Microsoft, as the company, its partners, and government agencies are encouraging Windows 10 users to upgrade to Windows 11.

Despite this push, the company’s recent decision to extend Windows 10's end of life for most users until October 2026 has added to the confusion, particularly as Windows 11 continues to experience issues.

The ongoing update problems underscore the challenges facing Microsoft as it seeks to transition users to its new operating system, all while addressing persistent bugs and user concerns.