Punjab Police has launched two more complainant management services “Punjab Police WhatsApp Services and Online Complaint Management System” to take out police services from police stations and offices.
The digital inauguration of Punjab Police WhatsApp Services and Online Complaint Management System was held at a ceremony at the Central Police Office on Tuesday by Punjab IGP Faisal Shahkar.
The IGP said the citizens through these services may not only register complaints easily but also get other information including obtaining driving licence, registration of FIR on just one click.
He added that the WhatsApp number of Punjab Police is 0331-7871787, from which every citizen, especially Pakistanis living abroad, will benefit and they will not have to come to Pakistan for obtaining any documents or for police action.
He further said that under these modern services, overseas Pakistanis will be able to get information and services from anywhere in the world and in the light of citizens’ feedback, more services will be added in future.
He further expressed that police are consolidating all its IT projects into one modern App on the lines of multinational companies so that citizens can have access to all policing-related facilities in a single App.
Shahkar also said that for the convenience of people, the complaint management system of the Punjab Police has also been made online.
Citizens can not only register their complaints online but also can get e-tag number.
The IGP said the complaints received by the citizens will be monitored at the Central Police Office as well as at the district level and action will also be taken against those who take action on the complaints after delay.
He expressed these views while talking to media representatives.
In the event, DIG IT Ahsan Younis while giving a briefing to the media representatives about the use and features of both modern services said that Punjab Police is making its IT projects more convenient for the citizens and Punjab Police WhatsApp services and online complaints Management systems are a link in this chain.
“Almost every citizen uses WhatsApp and if he has any work related to the police, he should send hello, salam or 1 to (0331- 7871787) and helpline 15 services will be displayed. These services include Crime Report, IG Punjab Complaint Cell, Police Service Centre Facilities, Helpline Numbers, Gender Harassment Report, Police Offices, Facilities for Overseas Pakistanis, Social Media, Punjab Police Website, Zainab Alert, Most Wanted Criminals, Citizen portal, details of domestic workers criminal record verification, feedback and suggestions etc.”
He further elaborated that citizens do not need to move any office for acquiring information of services and they can now easily access to police services on their phones by sitting at their homes.
Younis further said that Punjab police management system has also been made online for convenience of citizens.
“Citizens do not need to go to any office to get information as they can access police services through their mobile phones.
Published in The Express Tribune, August 24th, 2022.
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