Samsung to patch Galaxy S10 fingerprint problem

The device allowed to be unlocked regardless of the biometric data registered in the device

Reuters October 17, 2019
A journalist uses the new Samsung Galaxy S10 smartphone at a press event in London, Britain February 20, 2019. PHOTO: REUTERS

SEOUL: Samsung Electronics will roll out a software patch to fix problems with its flagship Galaxy S10 smartphone’s fingerprint recognition, the South Korean tech giant said on Thursday.

A British user told the Sun newspaper earlier this week that a bug on her Galaxy S10 allowed it to be unlocked regardless of the biometric data registered in the device.

After buying a third-party screen protector off eBay, her husband was able to unlock her phone using his fingerprint, even though it was not registered.

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“Samsung Electronics is aware of the case of the S10’s malfunctioning fingerprint recognition and will soon issue a software patch,” the company said in a statement.

South Korea’s online-only KaKaobank, which has Kakao Corp as a major shareholder, told customers to switch off Galaxy 10 fingerprint recognition to log in to its services until the issue is resolved.

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Launched in March, Galaxy S10 series phones use an ultrasonic in-display fingerprint sensor, which Samsung has called a “revolutionary new biometric authentication feature”.

The scanner sends ultrasounds to detect 3D ridges of fingerprints to recognise users quickly, according to Samsung.


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