A two-day workshop, titled “Service with smile” was organised at the FIA Academy to brief immigration officers on a benevolence service when dealing with passengers.
The workshop is a first in a series drafted on the directives of Interior Minister Ahsan Iqbal, the training included officers from Islamabad, Lahore and Peshawar airports.
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Speaking at the event, DG FIA Bashir Ahmed emphasised on “good behavior” while dealing with passengers at the immigration desks. Other notable speakers included IG National Highway & Motorway Police [NH&MP] Syed Kaleem Imam, Ellis Kupferman of International Criminal Investigative Training Assistance Programme [ICITAP] and Hasan Iftikhar from FIA Headquarters.
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