FIA official allegedly tortures Norwegian national at Islamabad airport

Published: April 16, 2017

ISLAMABAD: Instead of taking off from the Benazir Bhutto International Airport (BBIA) a passenger landed at the Benazir Bhutto Hospital (BBH) in Rawalpindi.

A Norwegian national was allegedly tortured by female immigration staff of the Federal Investigation Agency (FIA) over a petty issue at the BBIA on Saturday morning.

“We reached the airport along with my daughter Fouzia and Fatima Umer. Our flight was scheduled to take off at about 12:45 pm,” said their mother Haseena Begum while narrating the incident to The Express Tribune at BBH.

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She added that Fouzia had gone to the restroom after obtaining her boarding cards and handing over luggage. As she came out of the restroom, Haseena said, Fouzia asked for some toilet papers from a female airport staff.

The staffer, later identified as FIA official Noshila, was irked by the request and said that she was from the immigration department and she had nothing to do with providing toilet papers, apparently a menial job of cleaners, Haseena said.

Responding to the somewhat rude reply of the immigration official, Fouzia asked her not to misbehave with travellers. The two continued to then exchange harsh words.

Haseena said that Noshila allegedly threatened that she would not let them travel to Norway.

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“As we stood in the queue for our immigration clearance, the FIA woman came and snatched our passports and boarding cards. She tore the boarding cards,” Haseena claimed.

She added that as her daughter put up some resistance, Noshila with help of two other female officials dragged her daughter to a room where they allegedly tortured her. Eyewitnesses claimed that the passengers and FIA officials also allegedly slapped each other.

The commotion at the airport compelled the FIA staff and the Airport Security Force to intervene and rescue Fouzia and hand the women over to Airport police.

Fouzia, who had received minor injuries to her head and neck during a scuffle with FIA officials, was given first aid by the Civil Aviation Authority before being taken to the BBH by airport police for treatment.

As news of the incident spread to television channels, the FIA immigration department released a statement claiming that the three female passengers had misbehaved with one of their staff.

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Despite that, FIA Rawalpindi Zone Director launched an inquiry into the incident. Interior Minister Chaudhry Nisar taking notice of the incident has sought a report about the incident.

Later at BBH Khalid Umer, Fouzia’s father, told the media that he would appeal to Interior Minister Chaudhry Nisar to look into the incident.

Being a Norwegian national, Umer said, he would also take up the issue with Norwegian authorities. Regarding his country of origin, Umer said after the incident, he was so broken that he would never return to Pakistan.


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Reader Comments (11)

  • Pakistani
    Apr 16, 2017 - 11:59AM

    our descent in medieval half literate undisciplined savagery.

    if only qaid e azam would come backRecommend

  • Haji Atiya
    Apr 16, 2017 - 12:15PM

    From the write up both were wrong but it seems the preponderance of the blame lies with the FIA official(s). But I can bet my bottom dollar that this situation would never take place with a bona fide Viking Norwegian. In the first place, the passenger would have the tact and good sense not to query an immigration official on toilet paper. But even if s/he did, the immigration official would certainly behave in a more civil manner and not resort to MMA.Recommend

  • nasir
    Apr 16, 2017 - 1:32PM

    The author is correct, my wife and children were also mistreated in 2015 at gujranwala airport and now my wife also hesitates to go to Pakistan. Airport staffs are face of a country in which you are entering, rather blaming other countries (because of bad attitudes) the authorities in Pakistan should clean at their threshold first.Recommend

  • Amir Hamza
    Apr 17, 2017 - 6:13PM

    Matter be invesinvestigated & action be taken against the FIA staff for illtreating the passengers if the alligation is proved so as to avoid future incidents of this type on our air ports. These incidents are quite common at the air ports and unluckily the defaulters are left unpunished. Recommend

  • Zahir
    Apr 18, 2017 - 3:59AM

    This is a typical behavior of FIA officials. This must be investigated and the authorities be punished! My heart weeps for the poor women who were tortured! Recommend

  • cricket sixes
    Apr 19, 2017 - 11:31AM

    It is so absurd. How a staff can treat passenger this way. It is due to lack of training of staff and unprofessional of staff. FIA should have intervened to sop fight. People were busy making phone videos and none of them moved forward to cool down the situation. Recommend

  • AQ Khalil
    Apr 19, 2017 - 12:17PM

    After Khan Abdul Wali khan university incidents it was shameful episode by the government servents
    Dismiss all staff members immediately and public real cause of the incident within 24 hoursstrong textRecommend

  • ZR
    Apr 20, 2017 - 12:51AM

    Nothing new in this video, this video only became viral as there was element of physical violence. I am sure Airport staff capable of more brutality than this. This is what they do in close room. staff whether its is immigration or any other treat passengers like this if not physical but verbal and mental abuse.They mentally torture you so they can make some money out of this.These women are lucky they have Western passport otherwise poor pakistani national probably would get locked up without any notice.

    Equally important pakistani origin western need to respect public authorities there, most of the time these desi goray look down on Pakistani staff hence this kind of hatred come out.

    Regardless Violence has no place in any society.
    Educate your public servants then you can eradicate these incidents.
    I would be reluctant to send my daughters or sisters alone to Pakistan unless authorities behave well to human level.Recommend

  • sana
    Apr 20, 2017 - 11:26AM

    we have international airport at Gujranwala?Recommend

  • Muhammad
    Apr 21, 2017 - 10:14AM

    I’m frequent traveller and I have never across such situation for past ten years why?
    Because in polite and I obey the rules and regulations at the airport.
    I fail to buy or believe what ever is said by the female passengers I’m sure they must have abused the authorities and misbehaved.
    I believe in one simple thing if you obey the rules and are polite no one from authorities can insult you.
    I’m sorry to say I have many times witness Pakistani foreign nationals at the airport trying to present themselves as a superior nation because of their alien nationality.They are rude and discourtious not only with customs FIA or ASF they are also rude with passengers.This is due to their mind set and their school of thought that being foreign national they are above all.
    I fully support the FIA and more worst should happen with such so called Desi nationals who abusive or insult any official in uniform.They must must be delt with iron hands. Recommend

  • Rex Minor
    Apr 24, 2017 - 12:42PM

    This horror can be seen on video footage and supports the suspension and dismissal of woman staff who criminal behaved with women passengers

    Rex MinorRecommend

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