public grievances: CDA sets up complaints system
Moreover, all focal persons have been directed to ensure close liaison with the chief complaint officer
PHOTO: INP
ISLAMABAD:
The Capital Development Authority and the Islamabad Metropolitan Corporation has set up a Complaint Management System (CMS) where the public can lodge their grievances about service delivery.
All formations of Capital Development Authority (CDA) and Islamabad Metropolitan Corporation (IMC) have been directed to extend assistance and relief to the public by taking action on all complaints and queries. The formations have also been bound to provide their feedback on action taken on the complainant within three days. In this regard, directors of all formations have been assigned as the focal persons for their respective directorates. Moreover, all focal persons have been directed to ensure close liaison with the chief complaint officer.
Published in The Express Tribune, January 13th, 2017.
The Capital Development Authority and the Islamabad Metropolitan Corporation has set up a Complaint Management System (CMS) where the public can lodge their grievances about service delivery.
All formations of Capital Development Authority (CDA) and Islamabad Metropolitan Corporation (IMC) have been directed to extend assistance and relief to the public by taking action on all complaints and queries. The formations have also been bound to provide their feedback on action taken on the complainant within three days. In this regard, directors of all formations have been assigned as the focal persons for their respective directorates. Moreover, all focal persons have been directed to ensure close liaison with the chief complaint officer.
Published in The Express Tribune, January 13th, 2017.