Smart solutions: NADRA issues 0.15m pending Watan Cards
Issue resolved through the complaints redressal system.
ISLAMABAD:
The National Database and Registration Authority (NADRA) effectively resolved the 0.15 million Watan Cards issue that had been pending for months.
The issue was resolved through the Complaints Redressal System recently introduced by NADRA which engages information technology experts in all regional offices across the country, NADRA officials told The Express Tribune on Saturday.
“The main objective of the Redressal System was to address the complaints from genuine beneficiaries who were unable to register themselves for the Watan Cards,” an official said.
According to details, NADRA has so far issued around 1.48 million Watan Cards, disbursing approximately Rs27.5 billion to the flood-affected families throughout the country.
The National Disaster Management Authority (NDMA) estimated that around 1.6 million families were affected by the flood.
“We are focused on resolving individual complaints with the help of provincial and local authorities,” said Deputy Chairman NADRA, Tariq Malik.
He said that throughout the process, NADRA ensured strong checks in the software so only deserving families belonging to provincially notified calamity-hit areas could obtain the Watan Cards.
Using its multi-biometric system, NADRA has ensured transparency and thwarted several attempts of misuse of the Watan Card by miscreants. “About 1.3 million ineligible people have visited the NADRA Registration Centres for obtaining Watan Cards. But due to a vigilant system, they were unable to do so,” he said. This is a perfect example of good governance and an efficient delivery service recognised by international donors and agencies like the World Bank, he added.
Published in The Express Tribune, January 30th, 2011.
The National Database and Registration Authority (NADRA) effectively resolved the 0.15 million Watan Cards issue that had been pending for months.
The issue was resolved through the Complaints Redressal System recently introduced by NADRA which engages information technology experts in all regional offices across the country, NADRA officials told The Express Tribune on Saturday.
“The main objective of the Redressal System was to address the complaints from genuine beneficiaries who were unable to register themselves for the Watan Cards,” an official said.
According to details, NADRA has so far issued around 1.48 million Watan Cards, disbursing approximately Rs27.5 billion to the flood-affected families throughout the country.
The National Disaster Management Authority (NDMA) estimated that around 1.6 million families were affected by the flood.
“We are focused on resolving individual complaints with the help of provincial and local authorities,” said Deputy Chairman NADRA, Tariq Malik.
He said that throughout the process, NADRA ensured strong checks in the software so only deserving families belonging to provincially notified calamity-hit areas could obtain the Watan Cards.
Using its multi-biometric system, NADRA has ensured transparency and thwarted several attempts of misuse of the Watan Card by miscreants. “About 1.3 million ineligible people have visited the NADRA Registration Centres for obtaining Watan Cards. But due to a vigilant system, they were unable to do so,” he said. This is a perfect example of good governance and an efficient delivery service recognised by international donors and agencies like the World Bank, he added.
Published in The Express Tribune, January 30th, 2011.