ISLAMABAD: The federal government has instructed power distribution companies (Discos) to remain alert about any possible tripping of electricity across the country. For this purpose, the water and power ministry has issued directions to power regulators to form special teams to address the complaints of subscribers during Eid holidays.
According to an official statement issued on Friday, the special teams will remain active round the clock to address any complaints. On directions of the Water and Power Minister Khawaja Asif, a federal complaint cell has been formed for this purpose and it will coordinate with all power regulators.
At present, the country is facing an estimated shortfall of 4,500 megawatt due to increasing temperature, officials said. They, however, believed that due to the spell of monsoon these days, the shortfall will possibly decrease.
All distribution companies have assigned special duties to the staff during Eid days, added the official statement. The special teams have also been provided necessary material to resolve any complaints quickly.
The federal complaint cell will also be recording complaints of subscribers in an effort to ensure that all mosques and official buildings receive an uninterrupted supply of electricity in both rural and urban areas.
The ministry has asked the consumers to register any complaints relating to electricity at FCC on the following telephone numbers: 051-9103888, 051- 9206834 and 052-9204430. Consumers can also register complaints online at http://www.mowp.gov.pk.com.
Published in The Express Tribune, July 18th, 2015.
Comments are moderated and generally will be posted if they are on-topic and not abusive.
For more information, please see our Comments FAQ