ISLAMABAD: The Islamabad Capital Territory administration has taken new measures to improve the complaint-redress mechanism for various departments. A computerised system has been put in place to receive and respond to complaints lodged by the public. A software-based receipt, tracking and address system has been introduced wherein complainants will register their details first and then be able to send and check progress of their complaints via SMS. Islamabad DC Amer Ali Ahmed said in the first phase, the system was being deployed in the Excise and Taxation Department and will then be installed in the Registration Branch. An Assistant Commissioner has been designated as the complaint cell in-charge. He said in the next phases, the system will be installed in the Revenue Centres and in all other branches of the DC office. “This will improve the response mechanism and disposal of complaints in an organised manner,” said Ahmed.
Published in The Express Tribune, October 26th, 2013.
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