Islamabad airport named among 'world's worst' airports of 2013

Manila Airport's main terminal was declared worst with Calcutta beating Islamabad to third position.

Web Desk October 19, 2013
Islamabad airport was named the fourth worst airport in the world. PHOTO: FILE

MANILA: A survey conducted by an online travel company declared the Philippines' main Manila airport terminal as the world's worst for the second year in a row, with the Benazir Bhutto International Airport of Islamabad coming in fourth.

The third-worst was Calcutta, just edging out Islamabad, ahead of Paris Beauvais.

The website asked travellers to rate their experiences across four factors:

Comfort: crowded terminals or uncomfortable/limited seating
Conveniences: no 24-hour food options or nothing to do on a layover.
Cleanliness: dirty floors, bathrooms or food courts.
Customer Service: unfriendly staff or anti-airport sleeper policies.

Manila's crowded Terminal 1 was ranked by travellers as faring the worst in the world in all the above categories.

Reviews for Manila's Terminal 1 posted on the site mentioned "dilapidated facilities", dishonest airport workers -- particularly taxi drivers -- long waiting times and rude officials.

For Islamabad, a reviewer on the website remarks:

"Upright plastic lumbar devastating 'chairs' add to your foul mood after negotiating the carnage to actually end up in the departure lounge" - Col. Stewart.

Another disgruntled reviewer lamented the slow service and rude staff who kept quarrelling among themselves, ultimately resigning to the fact that Pakistan had a "sleeping government" and that "the situation can never be changed."

Worst Airports (Total by Votes)

1. Manila NAIA (Terminal 1)

2. Bergamo

3. Calcutta

4. Islamabad

5. Paris Beauvais

6. Chennai

7. Frankfurt Hahn

8. Mumbai

9. Rome Fiumicino

10. Los Angeles

The best rated airports were Singapore Changi, Seoul Incheon, Amsterdam Schiphol, Hong Kong and Helsinki Vantaa.


sajid | 7 years ago | Reply

Travelled through the airport last year . It was disgusting complete chaos and rude staff some lady was literally crying at the counter and the staff were just shouting at her. coming back was worst customs are just wanting bribes and rude beyond belief. The airport just cannot cope with the amount of passengers but the rude hostile staff seems to make things ten times worst

never again will i travel there

AdnanA | 7 years ago | Reply

Islamabad badly needs a new Airport , I was at ISB on October 26, 2013 and check-in was a nightmare. It took 1.5 hours to check-in and it was a chaos everywhere in the terminal.

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