Revamped: PTCL inaugurates One Stop Shop

“We aim to exceed customer expectations by providing services … in minimum time,” says Naveed Saeed.

ISLAMABAD: Pakistan Telecommunication Company Limited (PTCL) has inaugurated another revamped and remodelled One Stop Shop in Cantt, Rawalpindi, as part of its ‘customer first’ campaign, which focuses on building an enhanced customer care experience. In a press release, PTCL says its nationwide 191 One Stop Shops are facilitating customers by offering them quality products and tremendous services in billing adjustments, fault rectification, new service requests, duplicate bills, billing installments and payments all under one roof. Senior Executive Vice President (SEVP) Commercial Naveed Saeed inaugurated the newly renovated One Stop Shop. “We aim to exceed customer expectations by providing services … in minimum time,” he said.

Published in The Express Tribune, November 7^th, 2012.