Fine print: Computer store sued for selling faulty laptop

Shop owner says customer only had two-day warranty.

Our Correspondent October 10, 2012

LAHORE: A consumer court has issued notice to the proprietor of a computer store for November 17 on a suit seeking damages of Rs45,000 over the alleged sale of a faulty laptop.

Petitioner Naveed Ashraf submitted that he had bought a laptop from Nafees Computers, Hafeez Centre, for Rs38,000 on September 7. He said that the respondent, Saqib Khan, had given him a two-month warranty guaranteeing that he would be reimbursed or his laptop repaired for free if any problem should surface in that time.

Ashraf said that he realised that same day when he got home that the laptop was not working properly. He took the computer back to the store the next day, but the respondent refused to take it back. He said that the shop owner swore at and threatened him.

He asked the court to direct the shop to pay him Rs20,000 in damages for “mental torture”, Rs5,000 for transport expenses, Rs20,000 for litigation charges and lawyer’s fees and Rs38,000 for the cost of the laptop.

Saqib Khan told The Express Tribune that he had given the petitioner only a two-day warranty, and the petitioner had returned to his shop after one week.

He said that there was a software problem in the laptop and he had offered to repair it for a certain price.

He said that the petitioner refused to pay, saying he had a two-month warranty. “I told him to check the receipt as it was a two-day warranty.

He looked at it and then left the shop with his laptop,” he said.

Published in The Express Tribune, October 10th, 2012.


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