State-Of-The-Art: Zong launches multimedia contact centre
Multimedia features-rich contact centre has 300 seats for customers.
LAHORE:
Zong, the fastest growing network of the country, has announced that it has launched a state-of-the-art fully multimedia contact centre in Lahore.
In a press release, Zong says this is the first of its kind multimedia features-rich contact centre in the telecom sector of Pakistan using next generation Cloud Computing Model.
It has a service capacity of 300 seats fully dedicated to cater to the needs of customers, which clearly demonstrates the company’s commitment to achieving service excellence with a customer-centric approach, it says.
Following the corporate strategy from the parent company – China Mobile, Zong says it realises that excellent service is the key to attracting and maintaining customers.
Published in The Express Tribune, February 26th, 2012.
Zong, the fastest growing network of the country, has announced that it has launched a state-of-the-art fully multimedia contact centre in Lahore.
In a press release, Zong says this is the first of its kind multimedia features-rich contact centre in the telecom sector of Pakistan using next generation Cloud Computing Model.
It has a service capacity of 300 seats fully dedicated to cater to the needs of customers, which clearly demonstrates the company’s commitment to achieving service excellence with a customer-centric approach, it says.
Following the corporate strategy from the parent company – China Mobile, Zong says it realises that excellent service is the key to attracting and maintaining customers.
Published in The Express Tribune, February 26th, 2012.