Claude, ChatGPT, Grok and Microsoft email services recover after disruption

AI agent claude, ChagGPT, xAI’s Grok and Microsoft’s email services were gradually recovering after a technical issue disrupted access to Exchange Online and several other Microsoft 365 services worldwide. According to Axios, all three major AI agents showed disruption as stated by the outage company, Dowdetector.

Axios also reported worldwide issues with Google’s Gemini, however, the company has confirmed the outage notice. Claude's website said Opus 4.8 and Opus 5 models are affected while the issue affecting Claude Mythos 5.1, Claude Fable 5.1, and Claude Opus 5 has been resolved.

Microsoft initially said it had identified a common failure pattern involving authentication and protocol connectivity within Exchange Online, its cloud-based email and calendar service.

The company later traced the disruption to an issue involving a core authentication configuration used by several internal services within the Exchange Online infrastructure.

Microsoft engineers conducted manual tests on individual servers before expanding remedial measures across the affected infrastructure. “We continue to see gradual improvements to the service as our mitigation actions are applied,” the company said in an update.

It warned that users could continue to experience varying levels of disruption and email delays while recovery efforts continued.

Microsoft also said the authentication issue affected services beyond Exchange Online. Reports indicated that OneDrive for Business, SharePoint Online, Teams, Microsoft Purview and Microsoft Defender XDR were among the services experiencing disruption.

Outage-monitoring platform Downdetector recorded thousands of user reports at the height of the disruption, although its figures reflect reports submitted by users and do not represent the total number of people affected.