Police to launch online facility for missing reports
Punjab Police is planning to introduce an online facility that will allow citizens to file missing reports from home, eliminating the need to visit police stations, officials said on Friday.
The initiative is part of a broader digitalisation drive aimed at expanding citizen-centric police services.
The proposal was discussed at a high-level meeting chaired by Inspector General of Police (IGP) Punjab Abdul Kareem at the Central Police Office, where senior officers reviewed ongoing IT projects and progress on the digitalisation of police services.
A police spokesperson said the new system will enable citizens to report lost itemsincluding identity documents, passports, and other personal belongingsthrough the Pakistan Police App and Police Khidmat Marakiz.
Complainants will also be able to track the status of their reports online.
Officials briefed the IGP that the scope of digital citizen services under the Pakistan Police App is being expanded to include updates on first information reports (FIRs), missing reports, and the basic status of investigations.
The initiative follows directions from Punjab Chief Minister Maryam Nawaz to strengthen technology-driven policing and improve public access to police services.
Authorities said the move is intended to simplify procedures for citizens who currently need to visit police stations or Khidmat Marakiz to register reports regarding lost items.
Current procedure
In Punjab, missing reports, also called "loss reports", are typically filed for lost personal items such as national identity cards, driving licences, mobile phones, or passports.
These reports assist citizens in obtaining replacements and preventing misuse of lost documents. At present, such reports are filed in person at Police Khidmat Marakiz, which also provide other services such as character certificates and tenant registration.
Officials said the online integration would not only make reporting more convenient but also reduce administrative burdens on police stations.
They added that Punjab Police is collaborating with NADRA to enable online verification of key documents, including NICs, passports, and educational certificates, through digital platforms.
The meeting was attended by Additional IG Investigation, Additional IG Logistics and Procurement, Additional IG Operations, Managing Director Safe Cities, DIG Traffic, DIG Logistics and Procurement, AIG IT, and other senior officers.