Passport department launches 24/7 digital monitoring system
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Pakistan’s Passport Department has introduced a new digital system to monitor passport applications, printing and operational performance, officials said on Monday.
Under the initiative, a dedicated 24-hour monitoring room has been established at the department’s headquarters in Islamabad on the directives of the Director General of Passports Mustafa Jamal Qazi
The Digital Integrated Dashboard will strengthen daily monitoring of passport printing, delivery, and office operations. This system enhances performance not only across Pakistan but also at all foreign missions worldwide. Real-time evaluation ensures faster processing, 1/2 pic.twitter.com/rkeW4LaMEr
Officials said the system is powered by a digital integrated dashboard that will allow real-time monitoring and evaluation of daily operations, both within Pakistan and at passport offices abroad.
The new framework enables end-to-end oversight of the passport process, from the submission of applications to final delivery. Authorities said this would help improve transparency, efficiency and service delivery.
The monitoring system will also automatically identify overcrowding at passport offices, allowing administrators to respond more quickly to pressure points in public service.
In addition, staff performance, passport printing operations, backlogs and machinery status will be tracked through the Network Management System.
Qazi said the system would significantly improve the department’s performance.
He added that citizen turnout and staff efficiency across all passport offices would now be monitored centrally, and that a mechanism had been introduced to ensure immediate resolution of issues once identified.