“I’m sorry I let you down”: Dan Clancy admits Twitch failed Emiru after TwitchCon 2025 assault
-Twitch
Twitch CEO Dan Clancy has publicly apologized to popular streamer Emiru, admitting that both he and the platform failed her following an alleged assault at TwitchCon 2025 in San Diego.
The statement comes amid growing criticism from the streaming community, many of whom accused Twitch of mishandling the situation and failing to provide adequate safety for its creators during the annual convention.
In an official post, Twitch acknowledged its shortcomings and accepted responsibility for what happened.
The company said it “works very hard to keep TwitchCon attendees safe,” but admitted it did not succeed this time, adding, “We failed to do both things in this case, to keep Emiru safe and to prevent the assault from happening. We deeply regret the distress we caused for Emiru, our other creators, and the entire community.”
We wanted to follow up on the post we recently made about a security incident at TwitchCon San Diego. As many of you know, at the 2025 TwitchCon San Diego event, one of our valued creators, Emiru, was assaulted by an attendee during a meet-and-greet event.
Although Twitch works…Clancy later expanded on the company’s message in a personal post on X, clarifying earlier comments that had drawn backlash for seeming to downplay the incident.
“Twitch failed in our response to the assault of Emiru at 2025 TwitchCon San Diego, and in particular, I failed to communicate clearly in talking about the incident afterwards,” he wrote.
“I do not believe, and in no way intended to suggest, that Emiru had any responsibility whatsoever for the incident.”
He added that his intent had been to express empathy for the challenges streamers face but admitted his phrasing “did that poorly.” “I’m sorry I let you down, Emiru, and I’m sorry Twitch let you down,” he concluded.
Twitch failed in our response to the assault of Emiru at 2025 TwitchCon San Diego, and in particular, I failed to communicate clearly in talking about the incident afterwards during an interview. I do not believe, and in no way intended to suggest that Emiru had any… https://t.co/ptMwtwPQ3r
The apology has sparked mixed reactions online. Prominent streamer Zack ‘Asmongold’ Britt criticized Twitch’s broader handling of misconduct, asking, “How can we expect you to take assault seriously at your events if you can’t even ban people who have committed assault four times on two separate people on your platform?”
How can we expect you to take assault seriously at your events if you can't even ban people who have committed assault four times on two separate people on your platform?
Other creators voiced similar frustration, calling for stronger on-site security, clearer reporting procedures, and transparent enforcement of bans to ensure safety at future conventions.
Clancy’s admission marks one of the most direct acknowledgments of failure by Twitch’s leadership in recent years.
While many praised the CEO for taking responsibility, others stressed that apologies must be followed by visible change.
For now, Emiru has not issued a detailed public statement, and Twitch has yet to announce any specific measures to address safety concerns raised in the wake of the incident.