Ariana Grande addresses Eternal Sunshine Tour ticket resale controversy and promises solutions for fans

Ariana Grande has publicly responded to fans’ frustrations over difficulties securing tickets for her upcoming Eternal Sunshine Tour.

The 32-year-old singer took to Instagram Stories on Saturday, September 13, acknowledging concerns about secondary ticket resellers. “Hi my angels, I have been on set all week, but I wanted to let you know that what’s been happening with the secondary ticket resellers has been brought to my attention,” she wrote. “Of course, I am incredibly bothered by it. I’ve been on the phone every second of my free time, fighting for a solution.”

Grande said she is working with her team to ensure more tickets reach genuine fans instead of scalpers. “I hear you and, hopefully, we will be able to get more of these tickets into the right hands,” she added. “It’s not right. My team and I see it and care very much.”

Tickets went on sale September 9 and sold out within minutes, leaving many fans stuck in Ticketmaster queues. Soon after, seats appeared on resale platforms at inflated prices, sparking anger across social media.

Grande, who recently won Best Pop and Video of the Year at the 2025 MTV Video Music Awards for her single Brighter Days Ahead, described the tour as one of her most personal projects. Inspired by Eternal Sunshine of the Spotless Mind, the album explores themes of memory and healing.

“I love you all so much,” Grande concluded. “Thank you for your patience and understanding.”