PSCA launches inclusive public safety app

The Punjab Safe Cities Authority (PSCA) has launched a new version of its Public Safety App to enhance citizen protection and improve access to emergency services.

According to PSCA Managing Director Muhammad Ahsan Younis, the upgraded app will prove particularly helpful for people stranded during floods. Following negotiations with the Pakistan Telecommunication Authority (PTA), the app will remain completely free and exempt from data charges for the next 30 days.

Younis said the initiative is unique in its design as it specifically caters to the needs of vulnerable groups, including the visually impaired, hearing- and speech-impaired persons, patients with epilepsy and individuals facing mental health challenges.

For this purpose, the app has been developed with special features and includes agents trained in sign language to ensure instant communication in emergencies.

A new lock screen feature has also been added, allowing users to indicate their disability and provide the contact number of a close relative. This will enable swift identification and timely rescue in case of an accident or emergency.

The app offers multiple emergency services, including direct 15 calls, live chat, and video call options, along with location-based flood alerts and gesture-based SOS alerts.

It also provides fall detection for epilepsy patients, accident alerts, and a family-tracking system.

In addition, citizens can follow up on their emergency complaints, access information about e-challans, connect with a virtual blood bank, report crimes through the Safety Eye feature, and register missing or found children.

The application further integrates services from the Punjab Chief Minister's Portal, the Inspector General Police Complaint Cell, and Police Khidmat Markaz.

It also connects users to fire brigade, ambulance, Motorway Police and Punjab Highway Patrol services.

Available in both Urdu and English, the app aims to ensure inclusivity and ease of use for every citizen.

Calling it a technological milestone, Younis said the upgraded Public Safety App will play a crucial role in protecting women, children, the elderly, minorities, and persons with disabilities, while ensuring timely access to rescue and relief services.