BISP to launch retail payment model amid heatwave

Benazir Income Support Programme (BISP) is set to roll out a retail-based payment model starting Monday, replacing its traditional campsite disbursement system to safeguard beneficiaries from the ongoing severe heatwave, state television PTV reported.

The new system aims to provide safer, more dignified, and accessible cash transfers, particularly for vulnerable groups in high-temperature regions.

As part of field preparations, BISP Additional Secretary Dr Tahir Noor visited District Khanewal to review the readiness of retail outlets and coordinate with district teams and partner banks.

“The retail model is being introduced to provide beneficiaries with an improved experience through convenient access points, biometric verification, and a more transparent process that includes printed receipts,” said Dr Noor.

He reiterated the government’s commitment to ensuring cash disbursements are handled with respect, efficiency, and transparency. He also directed partner banks to guarantee that all retail outlets are fully operational, with trained staff, biometric verification systems, consistent internet connectivity, and clear signage to assist recipients.

Dr Noor instructed BISP field staff to intensify communication efforts so beneficiaries are well-informed about the new payment process ahead of the rollout.

Earlier this week, he visited Multan and Bahawalpur as part of a wider oversight tour of South Punjab. There, he held meetings with BISP officials and financial partners to strengthen coordination ahead of the system’s launch. “All stakeholders, including BISP staff, banks, and local authorities, must focus on delivering full payments with dignity and ease,” he said.

Under the new model, beneficiaries are advised to visit only their designated retail outlets with their original CNICs to collect the full amount of the Quarter 4 tranche, along with printed receipts.

Any issues or complaints can be reported at local BISP Tehsil offices or through the programme’s helpline at 0800-26477.

The move marks a major step in BISP’s shift toward citizen-focused and transparent social service delivery, aimed at improving access and dignity for Pakistan’s most vulnerable communities.