Metro service disruptions irk commuters

The metro bus service connecting Rawalpindi and Islamabad remains partially suspended amid ongoing repairs, leaving commuters in limbo.

Before the commencement of the repair work, the service was disrupted by political unrest.

While the Islamabad section of the service has resumed, the Rawalpindi section remains closed until December 1, frustrating thousands of daily commuters.

The closure, attributed to repair work on the elevated track between Saddar and Faizabad stations, follows a complete shutdown during the November 23 Pakistan Tehreek-e-Insaf (PTI) long march in Islamabad.

Though briefly operational afterwards, the Rawalpindi section has been suspended again for maintenance. Citizens complain of steep transportation costs and severe inconvenience as a result.

The metro, an affordable option costing just Rs30 per ride, has been a lifeline for commuters. However, frequent disruptions due to protests, security concerns, or repairs force passengers to rely on alternative transport, often at double or triple the cost.

"My son needed treatment at Liaquat Bagh in Rawalpindi, and I travelled from Azad Kashmir," said one commuter. "When the metro was operational, it cost just Rs30. Now, I'm forced to pay significantly more due to the closure."

Another passenger, Shakoor Khan, shared his frustration: "I wanted to visit Islamabad for leisure but couldn't find the metro operating. Now I'll have to pay high fares and switch vehicles to reach my destination."

The Rawalpindi Development Authority (RDA) estimates the repair and construction of the metro corridor to be Rs700 million. Officials have assured commuters that the quality of service will improve after the repair work, with 85 per cent of escalators and lifts now reportedly operational.

Metro bus authority representatives explained that the Rawalpindi section will remain suspended until December 1, with regular updates provided to the public. Repairs are aimed at enhancing travel comfort and reliability for commuters.

Despite these assurances, public dissatisfaction remains high. Commuters are calling on the government to ensure the service remains operational during maintenance, citing the financial burden of alternative travel options.

"Affordable and reliable public transport is essential," said a commuter. "The metro's closure affects our daily lives and forces us to spend more than we can afford."

The metro bus service, a hallmark of efficient and budget-friendly travel in the twin cities, faces growing criticism as citizens grapple with recurring disruptions.

Whether these repairs will truly lead to a smoother experience remains to be seen.