Departments to depute grievance commissioners
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Chief Secretary (CS) Punjab Zahid Akhtar Zaman has ordered all the departments to depute grievance redressal commissioners for timely disposal of complaints.
He issued these instructions while presiding over a meeting of the Administrative Secretaries’ Committee at the Civil Secretariat here on Monday.
The chief secretary said all departments should ensure early redress of grievances to avoid unnecessary litigation.
He mentioned that the people would get relief from resolution of their complaints at the departmental level.
He ordered that all departments should set up a portal to send pension cases online to the Accountant General’s office, adding that there should be no delay in the issuance of pension.
He said that all service records and pension papers should be completed two years before the date of retirement. He said that the use of technology is indispensable to deal with the challenges of the 21st century.
Published in The Express Tribune, October 10th, 2023.