Federal Ombudsman Ejaz Ahmad Quraishi on Tuesday said that pilot projects were being launched for free and timely resolution of complaints against government departments while regional offices of the federal ombudsman will be established in Swat and newly merged tribal districts of Khyber Pakhtunkhwa at the earliest.
He expressed these views while responding to the issues and questions raised by the people in an open court held at District Council Hall Mansehra.
Qureshi further said that a series of open courts had been started in every nook and corner of the country for the immediate resolution of the complaints on the spot as residents of remote areas could not bear the travel expense to reach Islamabad. Besides addressing complaints in open courts, he said, federal ombudsman has four provincial headquarters and fifteen regional offices functioning in the major cities of Pakistan where the teams were working round the clock to address the grievances and complaints of people against the federal agencies.
Qureshi said that special offices were being set up in Swat and erstwhile FATA very soon to provide people with justice at their doorsteps. On the occasion, he also met the heads of federal government agencies including Peshawar Electric Supply Company (PESCO), Sui gas, and National Database and Registration Authority (NADRA), while senior officers of the federal ombudsman Abbottabad district office and district administration were also present on the occasion.
The Federal Ombudsman said that in Hazara, four advisers and investigation officers were diligently administering justice to the people at the federal ombudsman's regional office.
Under this programme, advisers will seek to resolve disputes amicably while the complainant will not be required to hire professional legal services or to pay any charges to anyone for the redressal of their complaint, he added.
Published in The Express Tribune, June 1st, 2022.
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