Prime Minister Imran Khan directed on Wednesday to appoint facilitating officers in 39 federal divisions to provide better services to overseas Pakistanis.
According to the PM Delivery Unit (PMDU), the officers will not be below the Basic Pay Scale (BPS) grade of 19.
The concerned ministries had been directed to notify the appointment of facilitating officers, the PMDU added.
The premier has also directed to establish special sections and desks in 34 sub-departments of 13 ministries for the facilitation of overseas Pakistanis.
The federal departments had been directed to share the information regarding this initiative with the Ministry of Foreign Affairs, Ministry of Overseas Pakistanis and Human Resource Development and Ministry of Information and Broadcasting for dissemination to the Pakistani diaspora.
Regular notification of the setting up of specific sections and desks will also be issued, according to the PMDU.
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All the divisions had been directed to furnish reports within 21 days about the accomplishment of the assigned task.
The initiative is aimed at addressing the problems faced by overseas Pakistanis in different offices.
Earlier in August, the PMDU received the first quarterly (Jan-March) report of public courts (Khuli Kachehris) conducted by 32 federal intuitions.
According to the report, out of 6,911 complaints, 4,842 were resolved in public courts of federal intuitions and numerous complaints were sent to the officers concerned for resolution.
A total of 10,060 public awareness questions regarding federal intuitions were answered, with the report adding further that public hearings were conducted through Facebook Live and live telephone calls by the heads of concerned institutions.
According to the PMDU, federal intuitions held 955 e-court hearings as per the instructions of Prime Minister Imran Khan.
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