Careem strengthens customer safety protocols

Careem has further strengthened its safety protocols by onboarding specialised agencies including Mohafiz and OLX Car Pro as well as testing new safety features including facial recognition.

To create a safer ride-hailing service, Careem is now conducting thorough background checks on all Captains the company said in a statement. Careem is now actively screening Captains through NADRA and police verification portals, undergoing LEA criminal background checks and performing rigorous criminal background checks for all vehicles being on-boarded to the platform.

Mohafiz by Humanetek is a crisis and risk mitigation company with the expertise to deal with any on-ground crisis across all 361 cities of Pakistan. Their responsibilities now include:

A 24/7 on-ground support in case of any emergencies related to a Careem ride

Mapping out all rescue agencies and hospitals for timely needed action

Assist in lodging first information reports (FIR) against any criminal or fraudulent activities.

Careem is also trying to ensure that vehicle health is also uncompromised while registering new Captains and vehicles in the existing fleet with the addition of OLX Motors,

Zeeshan Hasib Baig, Country General Manager, Careem Pakistan, said: “The work for safety at Careem never stops. With thousands of rides taking place every day in the country, it is our responsibility and top priority to ensure that every customer travels with full confidence. By partnering with these specialised agencies, we are leaving no room for any kind of foul play”.

In 2020, Careem launched a ‘Safety Button’ that allows its customers to access the safety toolkit with all the relevant information with a single click of an in-app feature. This allows cto reach out to the Care centre agents as well as the LEAs in case of any emergency.