Sehat card holders eligible to register complaints on citizen portal

The beneficiaries of Sehat Insaf Card can now register their complaints regarding the availability of medical facilities on the Pakistan Citizen Portal for their early redressal.

On Prime Minister Imran Khan’s directives, the complaints related to health insurance card have now been linked with the Pakistan Citizen Portal, specifying a special category namely Sehat Insaf Card, a statement issued by the PM Delivery Unit said.

By using the portal, the beneficiaries can now lodge their complaints about refusal of treatment by any designated hospital, dearth of medical facilities as well as the conduct of the staff. Moreover, they can also report about the non-provision of receipts of medical expenditures, delay in treatment, or any negligence.

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Complaints like delay in empanelment, contract, rate or payment issues and misconduct of relevant government officers will also be received through the portal.

State Life Insurance Corporation senior officials have been allocated special dashboard while the organisation’s chairman will ensure early redressal of the complaints.

Under the Sehat Insaf Card programme, the government is providing universal health coverage to deserving people in Punjab and Khyber-Pakhtunkhwa.