Vaccine certificate error

I have gotten my vaccination from a centre in Lahore. When I downloaded my vaccination certificate form the web portal of the National Immunization Management System (NIMS), I was astonished to see that the date of my second vaccination dose was not correctly mentioned.

The date on the certificate was of one month later than the actual vaccination dose date. Due to this, my certificate indicates a gap of two months between the two doses. Fortunately, I have with me a digital copy of both the vaccination forms that I filled at the time of vaccination. Therefore, I decided to seek help.

On the said web portal, there is an option where you can register a complaint. Using this, I submitted my complaint and requested to correct the error made. I was again astonished when I was informed through the web portal that my vaccination certificate could not be corrected.

The reason given on the portal was that the “date cannot be changed as certificate issued” (exact wordings quoted). How can one know about the error in the certificate before it is even issued? Does NIMS expect people to use extra sensory perception or some other mysterious way to know of such errors beforehand?

There is an error because of the negligence of the people who updated the record in the system, and it is the responsibility of NIMS to find a way to correct it. Why should a person who is not responsible for the error suffer the negligence of NIMS?