Sania hopeful of one window service

SAPM on Poverty Alleviation and Social Protection Dr Sania Nishtar on Saturday said the One Window Ehsaas Policy would ensure the delivery of services to marginalised segments of society. “The overarching Ehsaas strategy stipulates the creation of ‘One-Window Ehsaas’ (Policy # 4) to enable the delivery of the multiple Ehsaas programmes through a single window and to address issues in social protection programmes,” according to an official statement. The policy entails six sets of actions: firstly, a One Stop Shop, the Ehsaas Physical Centre; secondly, back-office digital interface; thirdly, a public-facing digital information and services platform; the fourth component is a mobile app; the fifth component is the integrated database; and finally, the Ehsaas One-Window Beneficiary Selection and Targeting Policy. Collectively, it read the six pillars of policy would increase coordination across the different programmes offered by different implementing organisations and will improve the beneficiary experience.