Prime Minister Imran Khan on Monday took note of mishandling of two widow sisters' complaint registered with the Pakistan Citizen Portal and ordered an inquiry against Rawalpindi Revenue additional deputy commissioner (ADC).
The prime minister directed the Chief Secretary's Office to order a fact-finding inquiry into the matter by nominating a senior-level officer, initiate action thereafter under the rules and submit the report by May 31.
He directed the Prime Minister's Delivery Unit (PMDU) to carry out a performance evaluation of the dashboards of all revenue officers in the Rawalpindi Division. A joint application of two widow sisters along with its attachment was lodged on February 23 through the portal.
As per the complaint's processing history, it was initiated to the Rawalpindi deputy commissioner (DC) who timely forwarded it to the ADC. However, the ADC Office, in violation of the user's guidelines manual, dropped the application the same day by considering it subjudice.
The applicants thus approached the Prime Minister's Office to re-open the case while denying it being subjudice. The PMDU brought the matter to the notice of the focal person of the Chief Secretary's Office and the DC.
Subsequent to the intervention of the two offices, the complaint was re-opened after being considered appropriate and not subjudice. The case was thereafter fixed for the next hearing on April 7 by the ADC concerned.
In the meantime, another complaint dated April 19 was received directly to the PM's dashboard wherein the applicant complained that the ADC had asked them to first withdraw the complaint from the portal and action will be taken thereafter.
Published in The Express Tribune, May 25th, 2021.