ISLAMABAD: The apex civic authority of the federal capital has directed the heads of all its departments to designate a time when they can listen to the issues faced by the public about their respective departments and resolve the issues.
This was directed by the Capital Development Authority (CDA) management as it moves to strengthen a public complaint redressal mechanism in the authority so that genuine issues of citizens can be addressed on time.
In this regard, the directions have been sent to the heads of all departments, including Estate Management, Building Control Section (BCS), Law and other directorates. They have been told to designate a time frame within which cases of applicants must be resolved following the approved Standard Operating Procedures (SOPs).
Moreover, the CDA management has directed all public dealing offices of the authority to designate an exclusive time slot wherein the head of the respective section would listen to and solve the problems of residents.
All CDA officers and officials have been directed to help solve the problems of the public at a fast pace and ensure the swift provision of facilities and quality services.
Pay order remittance
The CDA management has directed the Estate Management Wing (EMW) of the authority to ensure the timely remittance of pay orders and demand drafts which are received from the public.
The order has been issued owing to the different charges in CDA’s central account.
Officials said that it had been was observed that demand drafts, pay orders and other fee challans, particularly about Estate Management-I and II, Estate Affectees, BCS and Planning Wing etc. are not being remitted in the CDA treasury promptly.
Rather, these drafts remain in files for years before they are reconciled, ultimately are which is ultimately affecting the revenue generation capability of the authority.
Taking notice of this practice, the CDA management has decided to eliminate it and has outlined a time frame for all formations to carry out an exercise to ensure that all such fees received in the form of pay orders and demand drafts have been remitted in the central account.
Moreover, after a set time, the deputy director of each formation will obtain a certificate from the dealing assistant of the sector regarding delays in this regard.
Published in The Express Tribune, November 4th, 2019.