UK asked to tackle long airport queues

British Airways says difficulties processing passengers were causing long waits in queues

EDINBURGH: British Airways (BA) has called on UK border authorities to address “serious inefficiencies” causing long delays at airport immigration controls ahead of Britain’s exit from the European Union.

BA said difficulties processing passengers after a new electronic gate system was introduced last year were causing long waits in queues, sometimes of more than an hour.

During the busy holiday period this was made more frustrating by immigration gates being closed, the airline said. “With Brexit just round the corner, more than ever, the UK needs to show that it’s an easy place to travel to,” it said in a statement.

BA said it supported the interior ministry’s efforts to step up security, after a series of militant attacks earlier this year, but that more needed to be done. An interior ministry spokesperson quoted by The Telegraph and other media accused BA of exaggerating.

Published in The Express Tribune, August 27^th, 2017.

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