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Special teams to address complaints of consumers have been formed on the directions of Minister of Water and Power Khawaja Asif. A federal complaint cell has also been formed that will coordinate with power regulators to ensure uninterrupted power supply during Eid holidays.
"Staffers of electricity regulators have been assigned special duties in order to address complaints during Eid," a statement from the ministry said. The teams have been provided with necessary material required to resolve electricity supply issues.
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The federal complaint cell will also register consumers’ complaints to ensure uninterrupted supply of electricity in all mosques and official buildings in both urban and rural areas of the country.
Meanwhile, the schedule issued by Lahore Electric Supply Company (LESCO) says that load shedding will not be reduced from six to four hours. According to statistics by LESCO, load shedding span on an average day in Lahore is six hours.
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The officials say that the country is facing an electricity shortfall of estimated 4,500 megawatt across the country due to increasing temperature; however, they also believe that the shortfall will increase due to monsoon spell. Currently, power supply production stands at estimated 10,000 megawatt against the demand of around 14,100 megawatt.
The ministry has asked consumers to register complaints relating to electricity on the following telephone numbers:
051-9103888, 051- 9206834 and 052-9204430.
The consumers can also register online complaints on http://www.mowp.gov.pk.com
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