Working conditions: Police-friendly Ops Room opens at Defence A station

Project includes centralised command and control rooms to monitor force and enhance surveillance


Muhammad Shahzad August 31, 2016
Sajjad, a constable, said he had served at Islampura and Shadbagh. “Those police stations did not have proper sitting places for the force,” he said. “I am very happy with the facilities here.”PHOTO: FILE

LAHORE: City police have opened an Ops Room at Defence A station as part of a project to change the police culture through information technology and by focusing on welfare of lower cadre officials, Operations DIG Haider Ashraf has said.

Talking to The Express Tribune, Ashraf said the project included centralised command and control rooms meant for monitoring of the force and enhancing surveillance capacity.

“Besides the Ops Room, welfare initiatives have been planned to motivate lower cadre policemen,” he said. “Workplace environment affects one’s attitude towards people. If our policemen have a pleasant work environment, we will be able to change the thana culture.”

Ops Room

The Ops Room contains a centralised command and control room for monitoring and reviewing crime reports and police performance.

The room is connected to the divisional SPs Ops Rooms and the Operations DIG’s office.

It has several desks; a team monitors patrolling of Police Response Force, Dolphin Squad and beat officers through IT trackers; another desk monitors Rescue 1122 calls and maps crime in the city.

A desk has been set up to geo-tag major public buildings. It also monitors their security. Another desk has a video conference facility.

An Ops Room for the Investigation Wing has also been set up. “The Investigation Wing, through use of Polcom software, has computerised record of their investigations. Polcom is connected to the Crime Registration Office,” said Ashraf.

Ashraf said the SHO monitored and reviewed performance of the police force through use of information technology.

Clerk’s office

The station clerk (moharrar) has a room to himself.

Ashraf said, “For the first time, the clerk has been provided a structured office space for his work. He had been working on makeshift arrangements so far.”

Conference Room

This room was established for daily briefings and is also used for emergency communication. The SHO or another senior officer can use the facility. “Previously, daily duties were communicated to officers in person,” Ashraf said.

Work stations for investigation officers

Investigation officers have been provided cabins. They have also been given equipment to maintain their paperwork and storage facilities for investigation records.

“Previously, they were no such arrangements. They had kept records in trunks,” said Ashraf.

Investigation rooms have been provided to investigation officers to interrogate suspects.

Waiting areas

A well-furnished room has been established for citizens who visit the police station to register their complaints or meet an investigation officer. The room has an LCD television set and cable network for their entertainment.

Barracks

Three barracks, each with eight beds, have been set up at the station. “Officials who do not have separate lodgings or those who have been asked by their superiors to stay on duty to respond emergencies can stay here and rest,” the DIG said.

Tea room

A tea room has been established for police officials. It is equipped with a canteen where officials can purchase food at subsidised rates.

A space has been designated on the rooftop of the police station for small ceremonies.

“They have planned a fortnightly gathering of families of police officials with good performance. Here, officials will be awarded prizes and certificates,” the DIG said.

Talking to The Express Tribune, Head Constable Tariq said that he had worked at Islampura and Old Anarkali police stations before he was posted to Defence A.

“I have been working here for two years,” he said.

“Defence A was designated a model police station,” he said.

“This police station is different because it has facilities for lower cadre policemen,” he said,

Sajjad, a constable, said he had served at Islampura and Shadbagh. “Those police stations did not have proper sitting places for the force,” he said. “I am very happy with the facilities here.”

Published in The Express Tribune, September 1st, 2016.

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