Karachi gets new passport office with 24/7 service availability

"The main goal is to resolve the issues faced by the public,” said Mohsin Naqvi

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Federal Interior Minister Mohsin Naqvi on Thursday inaugurated a new passport office at NADRA’s Mega centre in Karachi’s North Nazimabad area.

The newly launched office is set to operate 24 hours a day, 7 days a week, providing essential services to the public without interruption, Express News reported.

During his visit, Minister Naqvi interacted with citizens at the NADRA Mega centre who had come to apply for national identification cards and passports. He inspected the passport counters and met with the staff, assuring citizens of the government’s commitment to improving public services.

“The main goal is to resolve the issues faced by the public,” said Naqvi.

“Ensuring efficient service delivery is our responsibility.”

The new passport office will operate in three shifts, providing convenience to citizens who previously had to navigate long processing times.

In addition to passport services, Minister Naqvi also addressed concerns raised by women regarding the biometric verification process under the Benazir Income Support Program (BISP). He directed relevant authorities to ensure these issues are resolved promptly.

The opening ceremony was attended by Director General of Passports Mustafa Jamal Qazi and other senior officials, marking another step in the government's efforts to enhance public service accessibility in Karachi.

The public expressed satisfaction with the new setup.

Last month, the Directorate General of Immigration & Passports (DGIP) set up passport counters at NADRA Mega Centers situated in North Nazimabad and the Site Industrial Area.

The one-window processing counters are capable of handling all essential formalities for the issuance and renewal of passports, including photo, thumb impressions, and document verification.

The facility will cater to over 400 passport applications on a daily basis. The new facility, launched on Monday, will reduce the rush at passport offices situated in Saddar and Awami Markaz.

Initially, six passport processing counters have been set up at NADRA Mega Center in North Nazimabad near Five Star Chowrangi, while six counters have been set up at NADRA Mega Center situated in Site Industrial Area.

An assistant director and required staff has been deployed at both the centers.

These facilities will work round the clock in three shifts. Citizens will be able to avail passport renewal and issuance services 24 hours a day in both centers. At least 400 applicants are likely to benefit from bot centers every day.