Beyoncé fans struggled to secure tickets for her highly anticipated Cowboy Carter tour.
Many took to social media to express frustration over long queues and Ticketmaster's technical glitches.
After much anticipation, Beyoncé unveiled tour dates for major venues, including London’s Tottenham Hotspur Stadium, Paris’ Stade de France, Houston’s NRG Stadium, and Los Angeles’ SoFi Stadium. However, when the presale launched, many users reported stalled queues, frozen pages, and issues with Ticketmaster’s interactive seat map.
Disgruntled fans flooded X/Twitter with complaints, calling Ticketmaster “so unserious” and sharing screenshots of error messages. Some claimed their place in the queue had not moved for hours, while others alleged the site crashed just as they were about to secure tickets.
when @Ticketmaster says it’s your turn to buy tickets for the @Beyoncé presale then literally kicks you out of the presale
— miranda sierra, esq. (@MirandaaRightss) February 11, 2025
Oh this is not looking good for me. #Beyonce #CowboyCarterTour #Ticketmaster pic.twitter.com/b8PQMnDEAu
— 🪩Bobbi-Ann Levicie Is Unique!🪩 (@BobbiLevicie) February 11, 2025
AIN'R NO WAY TICKETMASTER CRASHING FOR BEYONCE WHEN IM 100 PEOPLE AWAY 😭 pic.twitter.com/PEUOiZy9gC
— Maria (@maria_meidaa) February 11, 2025
Does ticketmaster have the capacity to drop Beyonce and Kendrick tickets on the same days not a single server better crash pic.twitter.com/2Ni0HFhHEf
— 🌻🇵🇸 (@Shadia_H_M) February 10, 2025
Despite widespread complaints, Ticketmaster denied a system-wide crash. A spokesperson told Indy100, “The site did not crash. We always advise fans to make sure they only use one tab, clear their cookies, and do not use any VPN software on their device.”
To address ongoing concerns, Ticketmaster reminded fans of additional opportunities to secure tickets. A Beyoncé.com subscriber presale was scheduled for 2 PM, with the general sale set to begin on Friday, February 14, at 12 PM.
As demand continues to surge, fans remain hopeful for a smoother ticket-buying experience when the general sale opens. For now, the Cowboy Carter tour presale has only reinforced the ongoing frustration with Ticketmaster’s ability to handle high-profile ticket launches.
COMMENTS
Comments are moderated and generally will be posted if they are on-topic and not abusive.
For more information, please see our Comments FAQ