Khyber-Pakhtunkhwa (K-P) Chief Minister Mahmood Khan has directed the inspector general police (IGP) to launch a crackdown against street crimes in the province along with making a well devised plan for controlling the traffic congestion in major cities of the province.
He directed the district administration to keep a vigilant eye on the public services delivery with special focus on patwar system, adding that the dispute resolution councils should comprise of all relevant officers so that the majority of public issues are resolved at grass root level.
The chief minister also ordered departments and districts administration to furnish performance reports regarding good governance initiatives fortnightly. These directives were issued by the chief minister while chairing a progress review meeting regarding the good governance strategy in the province.
Regarding the resolution of complaints received on the Pakistan Citizen Portal, the meeting was informed that K-P province has constantly remained at first position for the fourth consecutive year in terms of citizen satisfaction.
On the occasion, the chief minister directed the works department to compile a comprehensive report against corrupt officials along with strengthening the monitoring mechanism for public welfare initiatives.
He maintained that the benefits of reforms and public welfare initiatives should be evident and directed the districts administration to take stern action against illegal hoarding of goods, adulteration and professional beggars throughout the province. Similarly, Mahmood Khan directed the deputy commissioners to monitor development projects of the provincial government in their respective districts, adding that negligence in this regard will not be entertained.
He also ordered speeding up the drive against illegal encroachments, especially on the banks of rivers in Hazara and Malakand regions, adding that a proper proposal be prepared for the utilization of recovered lands. It was revealed during that meeting that a total of 9,170 kanals of land has been recovered in the anti-encroachment drive from January 2022 till-date.
He also directed regular holding of khuli kacheris, revenue darbar, undertaking steps for public awareness regarding welfare projects, action against the use of plastic bags, repair and maintenance of shelter homes and provision of winter clothing to people in shelter homes.
Briefing the meeting about progress on the good governance strategy, it was informed that a total of 84,273 complaints were registered on Pakistan Citizen Portal out of which 76,466 complaints have been resolved, 43,456 complainants provided their valuable feedback, out of which 22,611 were completely satisfied. The highest number of complaints received in the education sector.
Out of the total of 24,983 complaints received, 23,622 have been resolved amicably. Similarly, 22, 304 out of the total 24,099 complaints in municipal services, 11,825 out of the total 12,306 complaints in law and justice and 10,488 out of the total 11,310 complaints in the health sector have been resolved. The average complaint resolution ratio from January, 2022 tilldate has remained 95 per cent. With regards to the resolution of disputes at grass root level, the meeting was informed that a total of 1,072 khuli kacheris were held from January, 2022 till-date.
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