The Islamabad Healthcare Regulatory Authority (IHRA) on Sunday asked the citizens to immediately contact the authority’s complaints response cell in case of facing any medical negligence in hospitals of the federal capital.
According to an official of the authority, a dedicated directorate of complaints had been established for receiving, managing, and resolving complaints of patients or their family members and to improve the quality of healthcare systems, services and outcomes.
He said these complaints were the source of direct information about the problems that were faced by the public from healthcare systems and services.
He added that many such complaints have been addressed on merit.
The IHRA official explained that the purpose of the complaints directorate was to ensure the rights of patients and that healthcare establishments (HCEs) were well-maintained given the current rules and regulations.
“The authority can investigate matters related to hospitals, labs, Tibb, homoeopathic clinics, Matabs, home-based services, ambulatory services, slimming centres, and other healthcare establishments providing services in the federal capital on any wrongdoings with the patients,” he said.
Published in The Express Tribune, January 10, 2022.
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