Only 13% of Pakistanis 'dissatisfied' with telcos: Poll

Minority dissatisfied with their service, 45% express high satisfaction.

ISLAMABAD: Only a minority of Pakistanis have expressed dissatisfaction with their telecom operator company, with a majority of those who have citing “unclear voice” as the reason behind it, revealed a recently released Gilani Research Foundation survey carried out by Gallup Pakistan.

In a survey, a nationally representative sample of men and women from across Pakistan were asked the following question:

How satisfied or dissatisfied are you with your mobile phone operating company?

The result of the poll revealed that only 13% were dissatisfied with their service and 45% expressed high satisfaction. Around 42% expressed partial satisfaction their telecom operator company.

A relatively low percentage expressed dissatisfaction because for most people owning a personal mobile phone was something inconceivable a few years ago, said the poll.

In a follow-up question for those who said they were dissatisfied, a nationally representative sample of men and women from across the country were asked:

What is the reason for your dissatisfaction with your mobile operator?

Around 45% cited unclear voice, 30% said high call rates, 17% bad customer services and 16% said other operators had better packages. One percent did not respond.

The survey was carried out among a sample of 2,574 men and women in rural and urban areas of all four provinces of the country, from July 10-16, 2011.

Error margin is estimated to be approximately ± 2-3 per cent at 95% confidence level.