The number of registered citizens belonging to different provinces, sectors and professions, including the armed forces, on the Pakistan Citizen Portal (PCP) has reached 2.8 million, the Prime Minister Office said.
The data released by the PM’s Performance Delivery Unit (PMDU) gives a glimpse of the problems being faced by the citizens, including overseas Pakistanis, in sectors ranging from municipal services to universities and from government offices to private businesses.
The data, however, doesn’t say anything about the judiciary – an area that involves thousands of people across Pakistan every day.
According to the PMDU, roughly 1.5 million citizens expressed their views on the PCP. The overall feedback section reveals that a total of 1,491,899 people gave their feedback and of them, 574,671 (38.52%) expressed satisfaction.
PMDU promotes citizen-centric and participatory governance. The PMDU second manual states that it pioneers a nation-wide complaints and grievance redressal mechanism and its objective is to provide citizens an opportunity to seamlessly communicate with all government entities and have their issues resolved on a priority basis.
As per the data till August 12, the PM Office said that the number of registered complaints reached 2.3 million while the number of resolved complaints stood at 2.2 million. The PMDU stated that of the 875,026 complaints of the federation, 781,094 complaints were addressed.
Of the total 1,038,351 complaints from Punjab, 976,482 were resolved while a total of 266,276 of 281,966 complaints in Khyber-Pakhtunkhwa, 149,898 of 187,014 in Sindh and 20,031 of 22,782 in Balochistan were addressed.
In AJK and Gilgit-Baltistan, a total of 8,613 of 9,632 and 3,025 of 2,409 complaints were, respectively, resolved.
The statement along with the data said that of a total of 161,681 overseas Pakistanis registered with the PCP lodged 124,268 complaints; out of which, 107,555 were timely resolved. It said that the highest number of delayed complaints – 10,000 – was from Sindh.
According to the review of provincial performance on complaints on the portal app, Khyber-Pakhtunkhwa topped with 45% users, followed by Punjab with 38% and Balochistan with 35% expressing satisfaction over the resolution of their grievances.
Profession-wise data shows that 165,447 students, 85,508 private businesses, 65,407 engineers, 44,621 social workers, 44,802 people from civil services, 41,432 teachers, 25,083 people from corporate sector, 17,667 from armed forces, 13,485 doctors, 9,780 lawyers, 8,973 political workers, 7,018 NGO workers, 6,346 senior citizens/retired and 4,743 people from journalism have so far registered with the portal.
Gender-wise registration revealed that 93.1% male, 6.7% female and 0.2% others have used the portal in a month.
Judging the public and private universities’ performance, it emerged that the Allama Iqbal Open University resolved 5,956 complaints, University of Sargodha 3,512, University of the Punjab 3,442, COMSATS University 3,050, Government College University Faisalabad 3,048, University of Health Sciences 2,628, Bahauddin Zakaryia University, Multan 2,268, University of Agriculture Faisalabad 2,240, Islamia University Bahawalpur, 1,943 and the University of Lahore 1,716.
Category-wise complaints status showed that the highest number of complaints -- 469,942 – was registered for municipal service. The energy and power sector received 455,700 complaints, followed by education sector with 267,596 complaints.
The data of other categories showed that people registered 192,774 human rights complaints. The law and order section received 152,647 complaints, health 142,271, communication 108,313, development projects 88,824, transport sector 78,088, land and revenue 77,852 and media and cybercrime 70,580 complaints.
Excise and taxation had 34,439 complaints, Poverty Alleviation and Social Safety 44,687 and Kamyab Jawan programme 34,507.
Under the category of corruption and malpractice, a total of 34,050 complaints were registered while the banking sector had 30,357, agriculture 28,270, NADRA 25,985, environment and forest 25,363, licences and certificates 21,310, investment 20,610, youth affairs 21,556, registrations 17,581, and immigration and passports 16,433.
Sui Northern Gas Pipelines Limited resolved 129,401 complaints, Pakistan Telecommunication Authority 23,680 while the State Bank of Pakistan resolved 22,656 complaints, which according to PMDU was 33% satisfactory.
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I am not satisfied from revenue department kpk because abbottabad is highly tax paid district in Pakistan but no facilities for people of abbottabad in revenue department every day land record department making difficulty
I am not satisfied with the overseas department managing the cases for non-residents. In my case opponent was called several times and he said that he does not care about these complaints and not afraid of FIR registered against him. If this is the scenario for non-resident cases then this is a big ? on the credibility of such department.