PSCA to streamline police complaint management

Published: February 15, 2019



The Punjab Safe Cities Authority has introduced a dedicated/centralised complaint management and response system for all emergency or intervention-seeking calls received on police helpline 15.

This task was entrusted to the PSCA top command by Punjab Inspector General of Police Amjad Javed Saleemi. He hoped the police would be able to take advantage of PSCA’s advanced technological facilities and resources.

The system, formally known as Police Unified Communication and Response (PUCAR-15), will be the first of its kind in both Pakistan and South East Asia, said a PSCA spokesperson.

This system will allow the recording and progress monitoring of complaint calls received on 15 from all member cities and districts across Punjab through PSCA’s centralized interface.

It will offer strategic information and access to SPs, CPOs, DPOs, RPOs and the IGP himself following a complaint escalation matrix, explained the spokesperson. At optimum threshold, this system will revolutionalize the police communication and response mechanism overall by significantly reducing the turnaround times (TATs) required in complaint resolution and closure, he added. PUCAR-15 will be operational, tentatively by March 15, under the aegis of the PSCA and direct monitoring of the IGP.

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