Facebook-owned messaging giant faced a lot of criticism recently when users complained that they were losing old chats.
Initially reported by a user in India named Bharat Mishra who stated that his old chats were “disappearing chronologically” and that WhatsApp wasn’t responding to his “more than 25 emails.” This was then highlighted by WaBetaInfo on their Twitter handle.
It looks this issue persists for some Android users.
Are you still experiencing it? pic.twitter.com/piBXEUopIt
— WABetaInfo (@WABetaInfo) January 10, 2019
Previously, the company announced a partnership that allowed all chats from the app to be backed in the Drive account. That also meant that if and when your account was not updated in more than one year, the data was automatically removed from Google Drive storage. This was perhaps the reason why chats disappeared for many users. WhatsApp hasn’t officially responded to complaints.
Many users took to Twitter to show their disappointment and rant about the bug that needs fixing.
Yes I m also facing same problem
— narendra sonawane (@narendrasonawa2) January 11, 2019
Surprisingly enough I had to reset my app because I COULDN’T delete my chats without the app crashing. If I selected more than 3, it’d crash, if I tried cleaning a group chat, it’d crash.
— Kaio Henrique (@Nhyphk) January 10, 2019
Im facing the same issues the chats are disappearing randomly date wise..unless or untill u keep checking ur old whatsapp chat, u ll never know this.. iam sure many of the people are facing this,,still no solution yet
— Amit jain (@DreamchaserAmit) January 11, 2019
Yes, some chats from 2015 of mine has disappeared randomly.
— Soumyajit dey (@rickdey033) January 11, 2019
Bug in latest beta version…. App crashing on clicking on (+) sign to view “My Stickers”….
Confirmed bug @WABetaInfo :hearts:
— MD Faizan Alam (@MDFaizanAlam_) January 11, 2019
I am facing the issue from june 2018. I am losing very Important old messages. I sent too many emails to Whatsapp, now they stop responding me. I tried everything including reset phone, different WA version,
Changing phone,but no use.Still not solved.
— Magic023 (@Magic0232) January 11, 2019
This article originally appeared on IndiaToday.