Some iPhone XS, XS Max devices are facing charging problems

Video blogger Lewis Hilsenteger tested nine iPhones to uncover the problem

Apple recently unveiled three new iPhones as successors to the anniversary edition iPhone X. Despite the hefty price tag, the devices are selling well in a relatively slowed down smartphone market.

Recently though, some users have complained about problems faced in charging their devices.

Video blogger Lewis Hilsenteger took to YouTube and tested nine iPhones by plugging them into the official Apple charger. While the iPhone X charged without any problem at all, the new XS and XS Max failed to charge when they were plugged in.



Most of the tested devices were only charging when the display is active. However, Hilsenteger stated that one of them did not charge at all.

Hilsenteger found out about this problem when a user who also happens to be an ardent viewer of his YouTube channel emailed him the problem.

Several users then took also took to Twitter and Apple’s official discussion forum to complain about this issue with the device's battery.

https://t.co/Rj8xm6o0bF for anyone looking to buy the new iPhone it has a major problem on some devices relating to charging the device, will not charge when the phone is idle unless woken up #findom #femdom #paypig

— cashcow52 (@cashcow_52) September 30, 2018

The issue is some iPhone XS and XS Max models do not automatically start charging when plugged in, some require you to wake up to start charging. Some iPhones start charging when moved and some do not start charging even when woken up.

— Pranay Pathole (@PPathole) September 29, 2018

Some iPhone XS and XS Max units refuse to charge until woken up pic.twitter.com/IjEoJZrrGQ

— Greg Kiselyuk (@greg_kiselyuk) September 29, 2018

Some iPhone Xs and Xs Max refuse to charge until their screens are woken up. Is @Apple going to do something? #bigproblem

— Thanasis Parma (@tpunboxing) September 30, 2018

Apple is reportedly addressing the charging issue in the upcoming iOS 12.1 update with Beta versions already solving the problem.

Today’s iOS 12.1 beta includes a fix for the charging issue some people were experiencing with iPhone and iPad.

With it, no more delay or uncertainty about charging. You’ll be back to just plugging it in and getting power.

(Pretty much what I said in my video yesterday.)

— Rene Ritchie (@reneritchie) October 2, 2018

For now, though, the issue hasn't caused any major concerns like the Note 7 recall but any bad press will cause worries for Apple, especially given the hefty price tag.


This article originally appeared on The Verge.