‘One window facilitation desk’: Gwadar airport facility for Ops

ISLAMABAD: The Gwadar Airport will have a `One Window Facilitation Desk’ by October this year to provide all necessary information to Overseas Pakistanis (OPs) before their departure to different countries, ensuring their safe travel. “The facilitation desk is being established on the directives of the Federal Ombudsman,” said Grievance Commissioner for Overseas Pakistanis to Federal Ombudsman, Hafiz Ahsan Ahmad Khokhar. He said the facilitation desks for OPs at eight airports had received overall 32,476 complaints since being operational, including 947 formal complaints, which were instantly resolved through a mechanism devised by the Federal Ombudsman. He said most complaints filed by the Ops were related to lost luggage and issues related to Passport and National Identity Card for Overseas Pakistanis.

Published in The Express Tribune, September 17^th, 2016.

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