Better communication: PTA making efforts to improve customer service

Platform expected to register and resolve complaints.

KARACHI: In efforts to improve customer service, Pakistan Telecommunication Authority (PTA) Chairman Syed Ismail Shah has assured that PTA has arranged for a high-tech service platform that will cater to the concerns of all telecom users in Pakistan.

The platform is also expected to effectively register and resolve customers’ complaints.

During the meeting, PTA Director General Services Muhammad Talib Dogar and Director Nabiha Mehmood demonstrated the Complaint Management System, its features and its effectiveness to the representatives of Consumers Association Pakistan.

Consumers Association Pakistan (CAP) Chairman Kaukab Iqbal and CAP Zonal (North) Chairman Khalid Athar acknowledged that PTA, according to the Telecom (re-organization) Act 1996, is responsible for all customer complaints regarding telecommunication operators in the country.

PTA chairman informed the CAP representatives that to promote dialogue and communication between the industry and the consumers, PTA has organised various consumer protection forums in different cities across the country which has led to a positive effect towards solving consumer problems.

He also gave them a tour of the complaint management system, assuring them of the efforts PTA is making towards protecting consumers rights in Pakistan.

Published in The Express Tribune, January 31^st,  2014.

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